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Contact MCM

Please call us at (800) 296-2657 if you have any questions about your account.

Por favor llámenos al (800) 296-2657 si tiene alguna pregunta sobre su cuenta.

Hours of operation:

Sunday – Thursday Friday & Saturday
5:00 a.m. – 9:00 p.m. Pacific 5:00 a.m. – 5:00 p.m. Pacific

Horas de operación:

Domingo – Jueves Viernes & Sábado
5:00 a.m. – 9:00 p.m. Pacific 5:00 a.m. – 5:00 p.m. Pacific

With more than a thousand account managers around the world, Midland Credit Management has the resources to help you on your path to recovery. If you have your MCM account number, you can pay online today.

Concerns and Complaints

At Midland Credit Management, we strive to treat all of our consumers with the utmost respect and to comply with all applicable local, state, and federal laws. If you are not satisfied with the way we have treated you, Midland Credit Management’s Chief Compliance Officer, Doris Hektor (RMA Certified Receivables Compliance Professional, number P1509-1140, September 2015), oversees a team to investigate these issues. You may reach this team in one of three ways:

  1. Send an Email Message
  2. Call 877-420-0039
  3. Write to
    Attention: Chief Compliance Officer
    P.O. Box 939069
    San Diego, CA 92193

Tips to expedite processing of your request:

  • Please provide your Name, MCM Account Number or Original Account Number, the last 4 digits of your SSN, as well as your address and phone number
  • Do not send sensitive information such as your full Social Security Number, Checking or debit card number
  • Provide as much details about your experience as possible, including the names of those you have spoken with
  • Provide a contact number or address at which we may contact you to discuss your concerns
  • If you have previously asked MCM not to call or write you, please state in your letter whether MCM can contact you back for the sole purpose of addressing your concerns. Otherwise, MCM will not be able to contact you to discuss your concerns