Hours of operation:

Sunday – Thursday Friday & Saturday
5:00 a.m. – 9:00 p.m. Pacific 5:00 a.m. – 5:00 p.m. Pacific

Horas de operación:

Domingo – Jueves Viernes & Sábado
5:00 a.m. – 9:00 p.m. Pacific 5:00 a.m. – 5:00 p.m. Pacific

Mobile App Download

To download our mobile app, please visit our mobile app page here.

Concerns and Complaints

At Midland Credit Management, we strive to treat all of our consumers with the utmost respect and to comply with all applicable local, state, and federal laws. If you are not satisfied with the way we have treated you, please contact us by any of the methods below. Midland Credit Management’s Chief Compliance Officer is Doris Hektor (RMA Certified Receivables Compliance Professional, number P1509-1140, September 2015).

  1. Visit the Consumer Resolution Center
  2. Call 877-420-0039
  3. Write to
    Attention: Chief Compliance Officer
    P.O. Box 939069
    San Diego, CA 92193

Tips to expedite processing of your request:

  • Please provide your Name, MCM Account Number or Original Account Number, the last 4 digits of your SSN, as well as your address and phone number
  • Do not send sensitive information such as your full Social Security Number, Checking or debit card number
  • Provide as much details about your experience as possible, including the names of those you have spoken with
  • If you have previously asked MCM not to call or write you, please state in your letter whether MCM can contact you back for the sole purpose of addressing your concerns. Otherwise, MCM will not be able to contact you to discuss your concerns

Forms

Disclosure Authorization

We value your privacy, so in order to speak to a party other than yourself, we need you to complete this written authorization form.

Attorney Contact

We value your privacy, so if you have hired an attorney, we need your authorization to speak with your attorney. Please complete this form.

Dispute Removal

If you previously disputed this account, but have confirmed its validity and would like to discuss account options, please complete this form.

*Please understand that this is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.